SENIOR CLERK - 64082585

Requisition No: 823241 

Agency: Department of Health

Working Title: SENIOR CLERK - 64082585

 Pay Plan: Career Service

Position Number: 64082585 

Salary:  $32,760.00 - $34,000.00 

Posting Closing Date: 05/09/2024 

Total Compensation Estimator Tool

Your Specific Responsibilities:

This position is responsible for independently assessing the client appointment requirements and providing same to a multiethnic and multilingual community via central telephone system. This is a specialized position that provides general and specific information about the Epidemiology, Disease Control, and Immunization Services (EDC-IS) and other health department and community programs to the public and makes referral as necessary. The incumbent performs a variety of clerical duties related to Clinical Administrative Support Services (CASS) and is cross trained among all the programs in the Centralize Appointment Center (CAC). Duties will vary and be assigned according to support service needs at any given time. Incumbent will follow HIPAA regulations set by DOH to ensure confidentiality and privacy of the client health information. Incumbent will establish good rapport with staff and clients, provide positive customer service, be flexible approachable and accept change readily. Incumbent is expected to adhere to established Health Department Policies and procedures. Assignment of duty stations, hours workdays may vary based on agency/unit needs. 

Answers calls professionally by using departments opening and closing statements. Answers and processes all incoming calls to call center promptly and efficiently.  Provides information and/or CAC related services as requested. Follows up on re-scheduled and cancelled appointments by telephone and/or by correspondence to assure client receive proper information.  Maintains daily departmental call volume, quality, and productivity goals. Interacts appropriately and professionally with both internal, external customers, clients, and the public.

Independently interviews, assesses, and screens existing and completes client demographics, client appointment status, etc. Schedules and reschedules client appointments. Ensures appointments are scheduled correctly by date, and time. Ensures clients receive appointment in accordance with program policy and procedure. Communicates issues regarding appointment availability to Central Appointment System supervisor, management, or RHAP Assistant Administrator as appropriate. Refers callers to, health department services, or community agencies as appropriate.

Accurately operates and navigates Health Management System and FL-Shots. Browses appropriate screens to ensure that duplicate electronic files are not created, documents and reports duplicates found as required. Accurately enters and updates client demographic information. Determines if client Medicaid eligibility is active. Inputs appropriate comments pertaining to clients financial, health, concerns, and/or requests in the Client record.

Participates in workgroups and attends meetings, conference calls and trainings as requested. Submit all timesheets (People First), Employees Activity Record System (EAR’s) and other DOH paperwork by required deadlines and complies with program’s protocols for calling in sick, tardiness and/or leave request. Respond to FDOH emergency response alerts, etc. Florida Department Health Official Learning Management System (TRAIN Florida) and Continuity of Operations Plan (COOP) call down list, etc. Email communications must be maintained on a daily basis.

Performs other related duties as required..

Required Knowledge, Skills, and Abilities:

• Knowledge, skills and abilities, including utilization of equipment, required for the position:
• Knowledge of general office procedures and practices.
• Knowledge of correct grammar usage.
• Ability to prepare reports and correspondence.
• Ability to plan, organize and coordinate work activities.
• Ability to develop and implement office procedures.
• Ability to follow instructions.
• Ability to review data for accuracy and completeness.
• Ability to perform basic arithmetical calculations.
• Ability to establish and maintain effective working relationships with others.
• Ability to use a computer and basic word programs.
• Knowledge and skill in providing good customer service.

Qualifications:

Minimum –

customer service experience, cashier experience.

Preferred –

Incumbent in this position is preferred to be bilingual in English/Spanish or English/Creole.

Where You Will Work:

971 NW 2nd Street, Miami, FL 33128

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.